Chief Digital Officer: Kotak Mahindra Bank
Deepak Sharma heads Kotak Mahindra Bank’s digital initiatives, and is responsible for digital transformation and digital-led businesses of the bank. He is also responsible for digital initiatives across lending, payments, investments, insurance, SME & Institutional banking segments along with website, social and digital banking channels. Deepak also leads Innovation Lab, Fintech partnerships and new product development.
Under his leadership, Kotak launched several innovative and global first products like Jifi, Hashtag banking, Bharat Banking, M-Store & Kaypay. Deepak believes in constant innovation and focuses on building business models which are customer centric and disruptive.
Deepak has worked across various international markets and brings global perspective to his business. Prior to this, he was responsible for setting up the Bank’s highly successful Non Resident Indian (NRI) & International Remittance business. Deepak also played a key role in launching the Bank’s affluent banking programme – Privy League. With over 22 years of experience, Deepak’s professional tenure spans across the banking, telecom and service verticals. Prior to joining Kotak, he was part of the leadership team of Consumer Banking at Standard Chartered bank from 2003 to 2008.
As National Head for Corporate Business, he was responsible for building the corporate payroll and Wealth Management business. Deepak has completed an advanced programme in Strategy from IIM Calcutta & Lead Certified in Corporate Innovation from Stanford GSB. He is also part of various trade and business committees and writes on subjects related to business.
M-Commerce is right in the middle of this transformation and has a pivotal role to play as a catalyst in the transformation to a “cashless” society. The state of omnichannel retail with mobile influencing consumer’s decision-making is changing retail efforts needed to acquire, retain and reactivate customers and prospects. Some key topics to discuss: How […]